Which products are eligible for Returns?
In case you are not satisfied by the product you ordered; we provide a Hassle-Free Return Policy for Our Customers. The Returns Policy is Applicable as Follows:
- For Products Sold at Full Price, you can Avail a Hassle-Free return.
- Products that get Damaged in Transit are Eligible for returns.
- For Accessories Such as Face Masks, there will be no returns. However, if you received a damaged product, we will be more than happy to exchange it for you.
- For Other Accessories such as Bookmarks, Scrunchies, Sleep Masks etc, you can avail a Hassle-Free Return.
- Returns will only be processed if the products are in original condition without any damage or missing parts.
IMPORTANT THINGS TO KEEP IN MIND WHILE SENDING A PRODUCT FOR RETURN
- Products are eligible for a Return within 15 days of delivery. If we Receive the Product after 15 Days of Delivery, the same product will be shipped back to you without any returns.
- Products should have original sealed tags, and should be unworn, unwashed, and undamaged without any smell of perfume, body odour, deodorant or detergent. There should be no make-up or tan marks on it. If the sealed tags are found broken or the garment looks worn out, it will not be eligible for a return and the same garment will be delivered back to you.
- Please ensure that the items handed to our delivery executive for returns are same as the ones you ordered. We shall take no liability if any incorrect item is handed to us. Also, we will not be able to provide any refund for the incorrect item. If you want the incorrect piece to be delivered back to you, additional shipping charges will be levied for pickup of correct pieces and shipping back the wrong piece.
- If a defected piece is delivered to you, please send us an Image of the item within 24 hours. You can WhatsApp 9667239905 or Email (email@example.com) it to us. Our Team will get back to you to guide you the returns process. Any queries related to defective items will not be entertained after 24 hours of Delivery.
- If you raise an exchange request once and still are not satisfied with the product, you can raise a return request to return the product
- If you purchase any Deebaco product from our partner sites, you are requested to follow their return policies and not raise any return request on our website. Our return policies are for only the products sold from our brand website.
- In case of Returns, there is an Additional fee of INR 100 for a Pickup from Our Courier Partner but You can also choose to ship us the product on your own.
- Even Though our Quality team does their best in sending you great quality products, there is still some room for human error. So, we provide Hassle-Free returns for damaged products. If a defected piece is delivered to you, please send us an Image of the item within 24 hours. You can WhatsApp (+91-9667239905) or Email (firstname.lastname@example.org) it to us
What should be the condition of my product that I want to return?
Please make sure that the product you are sending for return should have their original sealed and brand tags, should be unworn, unwashed, and undamaged without any smell of perfume, body odour, deodorant or detergent. There should be no make-up or tan marks on the Product. If the sealed tags are found broken or the garment looks worn out, it will not be eligible for return and will be delivered back to you.
How soon should I make a Return request?
Any Return Request Must be raised within 15 days of Delivery of the Product. After 15 Days, no item will be eligible for a Return Request. In case of defective products, we request you to send us an image of the product on our (+91-9667239905) or Email (email@example.com) within 24 hours of receiving the product.
My item arrived damaged or defective. What should I do?
In case of any Defected Item, we request you to send us an image of the product on our WhatsApp (+91-9667239905) or Email (firstname.lastname@example.org) within 24 hours of receiving the product. After 24 Hours, the product will not be eligible for any return. If the product is found defective and we have not received any information about it within 24 Hours of Delivery, it will be delivered back to you and would not be eligible for any return
The delivered product is not the same as I ordered. What should I do?
Though it is highly unusual, but If the delivered product is not the same as you ordered, we request you to contact us Via Email (email@example.com) or Call (+91-9667239905) and send us the image of the product within 24 hours of the delivery. Our Team will get back to you and guide you through the return process.
How do I get my money back in case of returns?
In case of Returns, the amount for that particular product will be transferred back to you within 7 business days. For Online Payments, the said amount will be transferred back to the same account that was used to place the order. For COD orders, our team will get back to you for your bank details to transfer the said amount.
How does the Return process work
In order to initiate return for a Product, Please Follow the steps below:
- Go to My Profile
- Go to My Orders
- Scroll down to your item that you want to return.
- If you are initiating a request within 15 days, you will see a return button at the bottom of your dress.
- Click on the return button and Fill in your bank details along with your reason to return the product.
- After selecting a Size of your Preference, Click on Submit Button and a return request will be triggered.
I bought a Deebaco product from a different website. Can I avail the return service on this website?
Unfortunately, we only cater to orders placed on our brand website. If you have purchased a Deebaco Product from our partner website, we would request you to follow their return policy only.
I bought multiple products in a single order. Can I avail return for a specific item?
Yes, in case of multiple products in a single order, you can easily avail return for a specific item.
How do I get my money back in case of returns?
When you return a product, our team goes through an extensive 2-day quality check to make sure that the product has all of the original tags and is not damaged. Upon successful quality check, your refund is initiated. For orders placed using Online payment, the refund amount is transferred to the same back account used to place the order. For COD orders, you have the option to input your bank details while raising your return request. Please go through our return process for further information.
When will I receive the Refund Amount?
Upon receiving the product, our team does an extensive 2-day quality check to make sure that the product is eligible for a return. Upon successful verification, the refund is transferred to your bank account within 7 business days.
Do I get a Full Refund?
For orders above INR 1,000/-, we offer free shipping without handling charges. If your order was less than INR 1,000/-, a shipping and handling fee of INR 60 is charged which is non-refundable.
I have not received the refund even after 7 business days. What do I do?
Even though our team does its best to process refunds on time, if you still haven’t received your refund, you can reach us via Phone (+91-9667239905) or Email (firstname.lastname@example.org) and our team will guide you through the process. However, we would require copies of your bank statement as proof.
Can I cancel my Order?
Yes, you can cancel your order within 24 hours of placing it. After 24 hours the order gets shipped and we won’t be able to cancel it. But if you still don’t wish to go ahead, you can initiate a return request to get a refund. Please go through refund policies for more information.
Can I cancel my Exchange Request?
Yes, you can contact us via phone (+91-9667239905) or Email (email@example.com) to cancel an exchange request within 24 hours of raising your request. If the request gets processed, we won’t be able to cancel the exchange.
Can I cancel my Return Request?
Yes, you can contact us via phone (+91-9667239905) or Email (firstname.lastname@example.org) to cancel a return request within 24 hours of raising your request. If the request gets processed, we won’t be able to cancel the return.
How will my refund be processed if I cancel my order before shipping?
If you cancel the entire order before shipping, the total amount will be transferred back to your bank account used to place the order in 7 business days.